Comments on: Is your luggage getting treated better by airlines? http://amazingserviceguy.com/2581/is-your-luggage-getting-treated-better-by-airlines/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: shaun sayers http://amazingserviceguy.com/2581/is-your-luggage-getting-treated-better-by-airlines/#comment-228 shaun sayers Wed, 18 Aug 2010 00:48:27 +0000 http://amazingserviceguy.com/?p=2581#comment-228 Thinking about it, it is a while since I have had a luggage issue with an airline. The problem I experience more often is difficulty in contacting/complaining when things go wrong. Most companies now either have an expensive phone line or a contact form on their website. Very rarely a contact email (my preferred option). I strongly suspect that this constitutes a deliberately constructed barrier to reduce the volume of such inconvenient contacts Thinking about it, it is a while since I have had a luggage issue with an airline. The problem I experience more often is difficulty in contacting/complaining when things go wrong. Most companies now either have an expensive phone line or a contact form on their website. Very rarely a contact email (my preferred option). I strongly suspect that this constitutes a deliberately constructed barrier to reduce the volume of such inconvenient contacts

]]> By: shaun sayers http://amazingserviceguy.com/2581/is-your-luggage-getting-treated-better-by-airlines/#comment-227 shaun sayers Sat, 13 Feb 2010 01:55:09 +0000 http://amazingserviceguy.com/?p=2581#comment-227 My view on this is that this 10 year obsession that some airlines have had in parring back the core service, and charging ever more things as optional extras, has had a damaging effect on the attitude of many of these companies to customer service. I've just blogged on the subject, and found a funny video clip that really illustrates the point http://blog.capablepeople.co.uk/2010/02/do-you-want-great-service-or-a-low-price/ My view on this is that this 10 year obsession that some airlines have had in parring back the core service, and charging ever more things as optional extras, has had a damaging effect on the attitude of many of these companies to customer service. I’ve just blogged on the subject, and found a funny video clip that really illustrates the point

http://blog.capablepeople.co.uk/2010/02/do-you-want-great-service-or-a-low-price/

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