Comments on: Every Contact Counts http://amazingserviceguy.com/241/every-contact-is-critical/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kevin Stirtz http://amazingserviceguy.com/241/every-contact-is-critical/#comment-15 Kevin Stirtz Thu, 05 Nov 2009 13:08:34 +0000 http://stirtzgroup.com/2008/05/07/every-contact-is-critical/#comment-15 Hi Russ - I like your thinking. Having a frequent reminder (by saying or reading something) could be an effective way to keep this idea top of mind. Thanks for your comments! Kevin Hi Russ – I like your thinking. Having a frequent reminder (by saying or reading something) could be an effective way to keep this idea top of mind.

Thanks for your comments!

Kevin

]]> By: Russ A. Hatfield Jr. http://amazingserviceguy.com/241/every-contact-is-critical/#comment-14 Russ A. Hatfield Jr. Thu, 05 Nov 2009 07:36:33 +0000 http://stirtzgroup.com/2008/05/07/every-contact-is-critical/#comment-14 Great, great reminder, Kevin. Sometimes I(and many other "practitioners") get caught up in the high-level theory, with good intentions. But when it's all said and done it's about that Moment of Truth when you make contact. That's the make-or-break moment and it HAS to be seen with such significance. I'd even go so far as to have front-line teams say "Every contact is critical"(or something more poetic) just before they pick up that phone, read that email, etc. Thanks! Russ Seattle, WA http://www.twitter.com/russhatfield Great, great reminder, Kevin. Sometimes I(and many other “practitioners”) get caught up in the high-level theory, with good intentions. But when it’s all said and done it’s about that Moment of Truth when you make contact. That’s the make-or-break moment and it HAS to be seen with such significance. I’d even go so far as to have front-line teams say “Every contact is critical”(or something more poetic) just before they pick up that phone, read that email, etc.

Thanks!
Russ
Seattle, WA
http://www.twitter.com/russhatfield

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