Here is your Daily Dose of Amazing Service:
Give them an experience they won’t forget
And here are some additional thoughts on this topic…
When I was in high school we had several teams that were state championship caliber. One was our soccer team, coached by a German teacher named Ted Seidel. I never played soccer and I never took a German class. But I’ll never forget Mr. Seidel.
One day at a pep rally, he told the entire school, if the boys soccer team won the state championship, he would sing a song by Queen called “We are the Champions”.
They won. He sung.
It was hilarious. Picture a short, happy teacher (with a thick German accent) bouncing around the stage singing a song you normally heard on the radio played by one of the most popular British rock bands ever. Mr. Seidel even encored with his own version of “Another One Bites the Dust.” The crowd went wild.
I remember it like it was yesterday. I probably always will. Because it was fun. It was genuine. It was emotional. And it was 100% unexpected.
As a customer how often do you have an experience you won’t soon forget? How would your customers answer this question?
Other articles you might like:
- What if these parents didn’t have to protest?
- What’s Your Job?
- Customer Service Quote for November 6, 2009
- The new KISS philosophy
- In Customer Service, You Are Always On Stage
