Categorized | All, Experience

Give them an experience they won’t forget

by Kevin Stirtz

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Give them an experience they won’t forget

wow2Here is your Daily Dose of Amazing Service:

Give them an experience they won’t forget

And here are some additional thoughts on this topic…

When I was in high school we had several teams that were state championship caliber. One was our soccer team, coached by a German teacher named Ted Seidel. I never played soccer and I never took a German class. But I’ll never forget Mr. Seidel.

One day at a pep rally, he told the entire school, if the boys soccer team won the state championship, he would sing a song by Queen called “We are the Champions”.

They won. He sung.

It was hilarious. Picture a short, happy teacher (with a thick German accent) bouncing around the stage singing a song you normally heard on the radio played by one of the most popular British rock bands ever. Mr. Seidel even encored with his own version of “Another One Bites the Dust.” The crowd went wild.

I remember it like it was yesterday. I probably always will. Because it was fun. It was genuine. It was emotional. And it was 100% unexpected.

As a customer how often do you have an experience you won’t soon forget? How would your customers answer this question?

Other articles you might like:

How to Exceed Your Customer’s Expectations

Customer Service Training 101

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Categories: All Experience

This article was written by:

Kevin Stirtz - who has written 621 posts on AmazingServiceGuy.com.

Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: "More Loyal Customers" has won 5 star reviews at Amazon.com. Kevin lives in the Twin Cities (Minneapolis & St. Paul). More at: author's website.

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