http://amazingserviceguy.com/2378/customer-feedback-can-improve-products/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://amazingserviceguy.com/2378/customer-feedback-can-improve-products/#comment-10 Kevin Stirtz Mon, 21 Dec 2009 20:28:46 +0000 http://amazingserviceguy.com/?p=2378#comment-10 Excellent observation Shaun! We spend so much mental energy focused on why we're there it's easy to assume our customers are there for the same reasons. But often they're not. And it IS our job to meet them where they are. Thanks for sharing your thoughts! Excellent observation Shaun! We spend so much mental energy focused on why we’re there it’s easy to assume our customers are there for the same reasons. But often they’re not. And it IS our job to meet them where they are. Thanks for sharing your thoughts!

]]> http://amazingserviceguy.com/2378/customer-feedback-can-improve-products/#comment-9 shaun sayers Mon, 21 Dec 2009 08:49:55 +0000 http://amazingserviceguy.com/?p=2378#comment-9 It can actually be quite a shattering experience realising for the first time that your customers don't care about the same things you do, or the things you want them to care about. It's a rite of passage in a way and not everyone makes the transformation. I know of several (usually small) businesses that hold steadfastly on to the hope that someday or other the customer will come round. Maybe they will, but it's usually a whole lot quicker if the business does the coming round It can actually be quite a shattering experience realising for the first time that your customers don’t care about the same things you do, or the things you want them to care about. It’s a rite of passage in a way and not everyone makes the transformation. I know of several (usually small) businesses that hold steadfastly on to the hope that someday or other the customer will come round. Maybe they will, but it’s usually a whole lot quicker if the business does the coming round

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