http://amazingserviceguy.com/2353/extra-mile/ Improve your customer service skills Wed, 08 Feb 2012 11:53:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://amazingserviceguy.com/2353/extra-mile/#comment-202 Kevin Stirtz Mon, 14 Dec 2009 20:04:25 +0000 http://amazingserviceguy.com/?p=2353#comment-202 Hi Dennis - you make a great point. Small things can have a big impact on how our customers feel about our business. And when they thank us for calling back right away (which should be the norm but obviously isn't) it's proof of how they feel. Thanks for sharing your thoughts! Hi Dennis – you make a great point. Small things can have a big impact on how our customers feel about our business. And when they thank us for calling back right away (which should be the norm but obviously isn’t) it’s proof of how they feel. Thanks for sharing your thoughts!

]]> http://amazingserviceguy.com/2353/extra-mile/#comment-201 Dennis Snow Fri, 11 Dec 2009 16:32:36 +0000 http://amazingserviceguy.com/?p=2353#comment-201 I find that one of the best (and easiest) ways to impress customers/clients/guests is to immediately return phone calls or emails. It's music to my ears when I hear a client say, "Wow, thanks for getting back to me so quickly!" Seems small, but packs a huge impact on the relationship. And the call back from your service rep based on caller ID adds a bit of magic to the equation. I find that one of the best (and easiest) ways to impress customers/clients/guests is to immediately return phone calls or emails. It’s music to my ears when I hear a client say, “Wow, thanks for getting back to me so quickly!” Seems small, but packs a huge impact on the relationship. And the call back from your service rep based on caller ID adds a bit of magic to the equation.

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