Comments on: Encourage feedback from your customers http://amazingserviceguy.com/2322/feedback/ Improve your customer service skills Wed, 08 Feb 2012 11:53:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kevin Stirtz http://amazingserviceguy.com/2322/feedback/#comment-124 Kevin Stirtz Wed, 02 Dec 2009 20:41:22 +0000 http://amazingserviceguy.com/?p=2322#comment-124 Hi Linda - I hear you. I've had that happen (too many times). Talk about annoying! Send me your link and I'll look at your post. Thanks! KS Hi Linda – I hear you. I’ve had that happen (too many times). Talk about annoying! Send me your link and I’ll look at your post. Thanks! KS

]]> By: Kevin Stirtz http://amazingserviceguy.com/2322/feedback/#comment-123 Kevin Stirtz Wed, 02 Dec 2009 20:38:13 +0000 http://amazingserviceguy.com/?p=2322#comment-123 Hi Rob - I have not heard that quote before but I love the "feedback is the breakfast of champions" part. Thanks! Hi Rob – I have not heard that quote before but I love the “feedback is the breakfast of champions” part. Thanks!

]]> By: Linda Ireland http://amazingserviceguy.com/2322/feedback/#comment-122 Linda Ireland Wed, 02 Dec 2009 19:52:17 +0000 http://amazingserviceguy.com/?p=2322#comment-122 Kevin, I agree companies should encourage their customers to leave feedback, both good and bad. But, they should only ask for that feedback if they're going to listen. I just posted on my blog about someone who called me for feedback and didn't listen to my answer. That's worse than not asking for feedback at all. Kevin, I agree companies should encourage their customers to leave feedback, both good and bad. But, they should only ask for that feedback if they’re going to listen. I just posted on my blog about someone who called me for feedback and didn’t listen to my answer. That’s worse than not asking for feedback at all.

]]> By: Rob Boerman http://amazingserviceguy.com/2322/feedback/#comment-121 Rob Boerman Wed, 02 Dec 2009 09:57:37 +0000 http://amazingserviceguy.com/?p=2322#comment-121 You're right, customer feedback is crucial to be able to be succesful. Figuratively: it is not the rudder of the ship, you need to set your own course, but it tells you in which direction the wind blows. I once heard a nice quote, don't remember from whom: "you cannot fail, you only receive feedback, and feeback is the breakfast of champions" Keep up the inspiring work Kevin! Rob Boerman You’re right, customer feedback is crucial to be able to be succesful. Figuratively: it is not the rudder of the ship, you need to set your own course, but it tells you in which direction the wind blows.

I once heard a nice quote, don’t remember from whom: “you cannot fail, you only receive feedback, and feeback is the breakfast of champions”

Keep up the inspiring work Kevin!

Rob Boerman

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