Here is your Daily Dose of Amazing Service:
You are the company
And here are some additional thoughts on this topic…
No matter what your role is, when you help a customer, in their eyes you are the company. What you do and how you do it becomes your company’s image, to the customers you serve.
This is important because the image your customers have of your company influences whether or not they return. It affects whether they tell others to do business with you, or avoid you. It can boost your customer loyalty or make it drop like the temperature in January (at least where I live).
What picture do you paint with your words and actions? Is it the picture you want for your company?
Other articles you might like:
- Paint a Picture of Your Customer Service Experience
- Minneapolis Gets Binged
- Customer Service Quote for September 3, 2009
- Don’t assume anything
- You are your company’s brand
