Amazing Customer Service Rule #3
When talking with a new customer give them your full name and get theirs right away.
This makes your conversation more personal and enables you to better connect with your customer.
Think of how much better it feels to talking with someone when you know their name. It feels more personal. People develop a faster and stronger connection with others when they know their name. This sets the stage for trust to develop which is required for a long-term loyal customer relationship.
It also tells your customer you’re willing to be accountable for helping them because if you don’t, they know who you are!
Other articles you might like:
- Give Your Customers Your Name
- Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want
- Apologize quickly and sincerely
- Give Them Details
- Is Your Workplace Environment Hurting Your Customer Service Efforts?
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