Comments on: Recognize your loyal customers http://amazingserviceguy.com/2302/recognize/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kevin Stirtz http://amazingserviceguy.com/2302/recognize/#comment-200 Kevin Stirtz Mon, 30 Nov 2009 16:06:06 +0000 http://amazingserviceguy.com/?p=2302#comment-200 Hi Shaun - you make a good point - that good service really doesn't cost more. And the benefits can be significant - like surviving a down economy. Thanks for your comments! Hi Shaun – you make a good point – that good service really doesn’t cost more. And the benefits can be significant – like surviving a down economy. Thanks for your comments!

]]> By: shaun sayers http://amazingserviceguy.com/2302/recognize/#comment-199 shaun sayers Wed, 25 Nov 2009 13:20:26 +0000 http://amazingserviceguy.com/?p=2302#comment-199 When all other things are equal (like in tough times) it is small things like these that influence consumer choices. Generally I take the view that when I see poor service then either the company has it too easy and business is falling out of the sky and on to their laps (as in the case of a monopoly-type scenario), or the business is on the slippery slope and won't be around long (they are past caring) In competitive times you simply have to make the effort because nothing is guaranteed. The reason I find poor service so frustrating is because better service is often a matter of technique and attitude, and costs little or no more When all other things are equal (like in tough times) it is small things like these that influence consumer choices. Generally I take the view that when I see poor service then either the company has it too easy and business is falling out of the sky and on to their laps (as in the case of a monopoly-type scenario), or the business is on the slippery slope and won't be around long (they are past caring)

In competitive times you simply have to make the effort because nothing is guaranteed. The reason I find poor service so frustrating is because better service is often a matter of technique and attitude, and costs little or no more

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