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Offer your customers solutions not dead-ends

by Kevin Stirtz

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Offer your customers solutions not dead-ends

Amazing Customer Service Rule #19

Offer your customers solutions, not dead-ends.

We all know not every customer request is easy or possible to fulfill. But rather than tell them “no” try to find other ways to help them get what they want.

Always focus on finding a solution. No matter what they ask for, you can almost always find an alternative, even if it’s sending them somewhere else.

To do this…

Make a list of all the requests, concerns and complaints you get from customers.And, keep track of how your company has responded to them. If necessary, have team meetings to brainstorm ways to handle difficult or challenging requests.

Then make these lists handy for every employee, so they instantly know how to help customers.

When you do this, customers will come back more often because they know you you’ll do everything you can to help them.They’ll know (through your actions) that your company is committed to helping them get what they want.

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This article was written by:

Kevin Stirtz - who has written 621 posts on AmazingServiceGuy.com.

Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: "More Loyal Customers" has won 5 star reviews at Amazon.com. Kevin lives in the Twin Cities (Minneapolis & St. Paul). More at: author's website.

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