Comments on: See things from your customer’s view http://amazingserviceguy.com/2295/customer-view/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kevin Stirtz http://amazingserviceguy.com/2295/customer-view/#comment-198 Kevin Stirtz Fri, 20 Nov 2009 16:04:51 +0000 http://amazingserviceguy.com/?p=2295#comment-198 Hi Simon - thanks for sharing your thoughts - all the way from the UK ;-) I like your points in the post you mention: "err on the side of the customer" and "observation is crucial". Nice work. And thanks for reading too! Hi Simon – thanks for sharing your thoughts – all the way from the UK ;-) I like your points in the post you mention: “err on the side of the customer” and “observation is crucial”. Nice work. And thanks for reading too!

]]> By: Simon Roskrow http://amazingserviceguy.com/2295/customer-view/#comment-197 Simon Roskrow Thu, 19 Nov 2009 17:35:52 +0000 http://amazingserviceguy.com/?p=2295#comment-197 I totally agree that it tends to be the really small things that can make the difference between good and great customer service. I wrote about a similar customer service experience in a restaurant (cafe - I'm from the UK!) here http://www.trainingreality.co.uk/blog/Customer_Service_1.php and these details are the ones that I try and focus on in the training courses I run. It's fundamentally about thinking about and understanding not only what the customer wants, but why. Great blog by the way - cane across it on Google Alerts for "customer service", so your SEO guys must be getting something right! Thanks, Simon. I totally agree that it tends to be the really small things that can make the difference between good and great customer service. I wrote about a similar customer service experience in a restaurant (cafe – I’m from the UK!) here
http://www.trainingreality.co.uk/blog/Customer_Service_1.php
and these details are the ones that I try and focus on in the training courses I run. It’s fundamentally about thinking about and understanding not only what the customer wants, but why.

Great blog by the way – cane across it on Google Alerts for “customer service”, so your SEO guys must be getting something right!

Thanks, Simon.

]]>