Amazing Customer Service Rule #35:
Never let your customer repeat themselves.
A common complaint customers have is they have to repeat their story over and over again as they get handed off to different people.
Customers understand that often you have to hand them over to other people to help them get what they want. That’s okay, But, as you do this, don’t let the customer repeat themselves.
Do it for them.
Tell the person you’re handing them to what their situation is. Give them details and specifics. And let your customer know you’re doing this so they know they won’t have to tell their story again.
This almost always impresses customers because they don’t expect it. (Very few companies do this consistently.) This is a great way to thrill your customers and it’s easy to do.
Other articles you might like:
- Never let your customer repeat themselves
- Give Them Details
- Complaints Are Just Feedback
- The 20 Myths of Customer Service
- To wow your customers, do something positive and unexpected
Improve customer service telephone skills
Improve service recovery skills
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