Comments on: 5 easy ways to improve customer service today http://amazingserviceguy.com/2238/improve-customer-service/ Customer service training Thu, 18 Mar 2010 03:16:40 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Kevin Stirtz http://amazingserviceguy.com/2238/improve-customer-service/#comment-3225 Kevin Stirtz Wed, 02 Dec 2009 20:40:20 +0000 http://amazingserviceguy.com/?p=2238#comment-3225 Thanks for the link to the article - very interesting. And thanks for reading too! Thanks for the link to the article – very interesting. And thanks for reading too!

]]> By: foibles http://amazingserviceguy.com/2238/improve-customer-service/#comment-3221 foibles Wed, 02 Dec 2009 18:40:59 +0000 http://amazingserviceguy.com/?p=2238#comment-3221 making it personal resonates with me. Great points presented. Re: more ways to improve customer service. This Zoomerang white paper has some great ideas and stats. http://snurl.com/customerwhitepaper making it personal resonates with me. Great points presented. Re: more ways to improve customer service. This Zoomerang white paper has some great ideas and stats.
http://snurl.com/customerwhitepaper

]]> By: Kevin Stirtz http://amazingserviceguy.com/2238/improve-customer-service/#comment-2955 Kevin Stirtz Tue, 10 Nov 2009 19:30:49 +0000 http://amazingserviceguy.com/?p=2238#comment-2955 Hi Heidi, Good choice! A positive affirmation can be very sticky and motivating. It stays with people. Plus it provides a learning opportunity for others. Thanks for reading and for sharing your thoughts Heidi! Hi Heidi,

Good choice! A positive affirmation can be very sticky and motivating. It stays with people. Plus it provides a learning opportunity for others.

Thanks for reading and for sharing your thoughts Heidi!

]]> By: Heidi Miller http://amazingserviceguy.com/2238/improve-customer-service/#comment-2954 Heidi Miller Tue, 10 Nov 2009 18:31:10 +0000 http://amazingserviceguy.com/?p=2238#comment-2954 Kevin-- I especially like #3. Creating a culture of good customer service means letting employees know that they'll be rewarded, both emotionally and financially, when they provide it. Otherwise, it's just paying lip service. Catching employees performing great customer service and calling them out for it is an easy, concrete way to do that. Kevin–

I especially like #3. Creating a culture of good customer service means letting employees know that they’ll be rewarded, both emotionally and financially, when they provide it. Otherwise, it’s just paying lip service. Catching employees performing great customer service and calling them out for it is an easy, concrete way to do that.

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