Comments on: 5 easy ways to improve customer service

By: Kevin Stirtz

Kevin Stirtz — Wed, 02 Dec 2009 20:40:20 +0000

Thanks for the link to the article – very interesting. And thanks for reading too!

By: foibles

foibles — Wed, 02 Dec 2009 13:40:59 +0000

making it personal resonates with me. Great points presented. Re: more ways to improve customer service. This Zoomerang white paper has some great ideas and stats.

By: Kevin Stirtz

Kevin Stirtz — Tue, 10 Nov 2009 19:30:49 +0000

Hi Heidi,

Good choice! A positive affirmation can be very sticky and motivating. It stays with people. Plus it provides a learning opportunity for others.

Thanks for reading and for sharing your thoughts Heidi!

By: Heidi Miller

Heidi Miller — Tue, 10 Nov 2009 18:31:10 +0000

Kevin–

I especially like #3. Creating a culture of good customer service means letting employees know that they’ll be rewarded, both emotionally and financially, when they provide it. Otherwise, it’s just paying lip service. Catching employees performing great customer service and calling them out for it is an easy, concrete way to do that.