Comments on: Let your customer lead http://amazingserviceguy.com/2228/customer-lead/ Customer service training Wed, 17 Mar 2010 21:13:51 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Kevin Stirtz http://amazingserviceguy.com/2228/customer-lead/#comment-2975 Kevin Stirtz Thu, 12 Nov 2009 16:16:22 +0000 http://amazingserviceguy.com/?p=2228#comment-2975 Next time I'm in Boston I know where I'm having lunch! Thanks Shaun! Next time I’m in Boston I know where I’m having lunch!

Thanks Shaun!

]]> By: Shaun Sayers http://amazingserviceguy.com/2228/customer-lead/#comment-2970 Shaun Sayers Thu, 12 Nov 2009 12:31:33 +0000 http://amazingserviceguy.com/?p=2228#comment-2970 Thanks for the link on this one Kevin. It's an endearing little place in it's own way as the service is actually parred back virtually to the bare essentials (like a budget airline) but then they go on to do what's left with frightening precision. The result? A tight selection of tasty and filling meals at probably the lowest cost possible. There's certainly a market for that. We went three times Thanks for the link on this one Kevin. It’s an endearing little place in it’s own way as the service is actually parred back virtually to the bare essentials (like a budget airline) but then they go on to do what’s left with frightening precision. The result? A tight selection of tasty and filling meals at probably the lowest cost possible. There’s certainly a market for that. We went three times

]]> By: Kevin Stirtz http://amazingserviceguy.com/2228/customer-lead/#comment-2949 Kevin Stirtz Mon, 09 Nov 2009 14:11:26 +0000 http://amazingserviceguy.com/?p=2228#comment-2949 Excellent point Shaun. Too often we think customer service is all about doing more for customers. Actually it's about an understanding between the customer and the company. It's a meeting of the minds that connects what the customer wants and what the company will deliver. And, finally, it's the flawless execution of that promise. Your Men-Tai example nailed it. Thanks for the comment and the lesson! Excellent point Shaun. Too often we think customer service is all about doing more for customers. Actually it’s about an understanding between the customer and the company. It’s a meeting of the minds that connects what the customer wants and what the company will deliver. And, finally, it’s the flawless execution of that promise. Your Men-Tai example nailed it. Thanks for the comment and the lesson!

]]> By: shaun sayers http://amazingserviceguy.com/2228/customer-lead/#comment-2944 shaun sayers Sat, 07 Nov 2009 21:12:06 +0000 http://amazingserviceguy.com/?p=2228#comment-2944 You have to wonder at proprietors sometimes. They seem to trust their intuition over more reliable methods, and this is strange because you'd think the economic lesson of pointlessness would be learned sooner rather than later. Anyway, on a recent trip to Boston, Ma. I stumbled on a no-nonsense Japanese Noodle Cafe that did virtually the reverse. They offered very little, but by God did they do it well. Here's a link to my story about it. It's a real case study in service design http://blog.capablepeople.co.uk/2008/12/quality-the-men-tai-approach/ You have to wonder at proprietors sometimes. They seem to trust their intuition over more reliable methods, and this is strange because you’d think the economic lesson of pointlessness would be learned sooner rather than later. Anyway, on a recent trip to Boston, Ma. I stumbled on a no-nonsense Japanese Noodle Cafe that did virtually the reverse. They offered very little, but by God did they do it well. Here’s a link to my story about it. It’s a real case study in service design

http://blog.capablepeople.co.uk/2008/12/quality-the-men-tai-approach/

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