http://amazingserviceguy.com/2213/better-customer/ Improve your customer service skills Wed, 08 Feb 2012 11:53:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://amazingserviceguy.com/2213/better-customer/#comment-151 Shari Fri, 09 Apr 2010 17:17:17 +0000 http://amazingserviceguy.com/?p=2213#comment-151 This is a great article. I have worked in customer service for a while now, but have just picked up on this little gem. I found it by accident one day when I was dealing with a less than kind travel agent booking a flight for my boss. I wanted to treat her as rudely as she was treating me, but instead I went the other direction and behaved positively and with compassion. Instead of me adopting her attitude, she adopted mine. She was quite pleasant and helpful for the rest of the call. From then on I decided to approach those serving me with same measure of kindness I would like to receive back. It's made for some pretty memorable experiences. This is a great article. I have worked in customer service for a while now, but have just picked up on this little gem. I found it by accident one day when I was dealing with a less than kind travel agent booking a flight for my boss. I wanted to treat her as rudely as she was treating me, but instead I went the other direction and behaved positively and with compassion. Instead of me adopting her attitude, she adopted mine. She was quite pleasant and helpful for the rest of the call. From then on I decided to approach those serving me with same measure of kindness I would like to receive back. It’s made for some pretty memorable experiences.

]]> http://amazingserviceguy.com/2213/better-customer/#comment-150 Kevin Stirtz Sat, 07 Nov 2009 13:57:08 +0000 http://amazingserviceguy.com/?p=2213#comment-150 Hi Jamie - Thanks for sharing your thoughts and experiences in your job. Giving good service is not complicated, is it? But we do have to want to do it. Thanks for reading too! Hi Jamie – Thanks for sharing your thoughts and experiences in your job. Giving good service is not complicated, is it? But we do have to want to do it. Thanks for reading too!

]]> http://amazingserviceguy.com/2213/better-customer/#comment-149 Jamie Murray Sat, 07 Nov 2009 06:45:08 +0000 http://amazingserviceguy.com/?p=2213#comment-149 Kevin, I found years ago that, as a christian, that if I followed the basic principles of the Bible that my ability to give outstanding customer service was greatly improved. I am fortunate that I work for a company that makes it easy for customers to give feedback about their experiences, and not a week goes by that someone doesn't call our National 800 number and leave a positive comment about their service experience with me. Even though Ive worked in the customer service industry most of my career, I am always trying to learn new things, and find new ways to "wow" our customers. I really appreciate your site! Kevin,
I found years ago that, as a christian, that if I followed the basic principles of the Bible that my ability to give outstanding customer service was greatly improved. I am fortunate that I work for a company that makes it easy for customers to give feedback about their experiences, and not a week goes by that someone doesn’t call our National 800 number and leave a positive comment about their service experience with me. Even though Ive worked in the customer service industry most of my career, I am always trying to learn new things, and find new ways to “wow” our customers. I really appreciate your site!

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