Last weekend I spoke at the Ensemble Travel Group 2009 International Conference. It was held at the Fairmont Banff Springs hotel in Banff, Alberta. This week I will be sharing some of my experiences there and using them as examples of how we can all increase customer loyalty by improving customer service.
For now, I’ll start with a short video. This was an interview we did before I spoke. The Ensemble Team made wonderful use of technology to capture and deliver learning throughout the conference.
In this short video Phil and I talk about what travel agencies can do to increase customer loyalty.
More to come soon (including pictures!)
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