Here is your Daily Dose of Amazing Service:
Be consistent
And here are some additional thoughts on this topic…
I’m a fan of the various sub and sandwich shops that have sprung up in the past few years. They enable me to eat healthy and conveniently. And though the are all different, they all are good enough to patronize. But the shops that get my loyalty stand out in a big way.
They are consistent.
The food is always good. The bread is always fresh. The shop is always clean. And their people are consistent in how they treat me. They always greet me. They’re attentive as they build me sub. They focus on me while they’re helping me. The menus don’t change dramatically. I always get a “thank you” when I pay and a “good bye” when I leave. Always. Every time. No exceptions.
How consistent is the experience you give your customers? It goes beyond the product quality and a friendly greeting. You need to be consistent about everything, every time. If you’re not sure, ask your customers. And be your customer once in awhile to know for sure.
Other articles you might like:
- Greeting Your Customer for Cities. Boardman Does it Right!
- Why Does Jay Leno Like Subway?
- Make it easy for customers to leave
- Don’t multi-task when helping your customer
- X-rays Can Be Fun? Who Knew?
