http://amazingserviceguy.com/2115/remember-and-share-customer-feedback/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://amazingserviceguy.com/2115/remember-and-share-customer-feedback/#comment-194 Kevin Stirtz Fri, 09 Oct 2009 13:44:38 +0000 http://amazingserviceguy.com/?p=2115#comment-194 Hi Neil - good to hear from you again!. I agree with you. If customers never get feedback about their feedback they'll be more likely to stop giving feedback. Thanks for writing! Hi Neil – good to hear from you again!. I agree with you. If customers never get feedback about their feedback they’ll be more likely to stop giving feedback. Thanks for writing!

]]> http://amazingserviceguy.com/2115/remember-and-share-customer-feedback/#comment-193 Neil Hartley Fri, 09 Oct 2009 02:33:26 +0000 http://amazingserviceguy.com/?p=2115#comment-193 The most critical element is to close the loop with the customer if only to say, thanks we got the feedback. Without that basic courtesy, consumers will drift and ultimately only leave feedback on their terms - this is already happening of course with social media. As a next step the company should either 1:1 (direct) or 1:many (website) communicate what they heard and then what they plan to do about it. I blogged on this subject a little while back Regards, Neil The most critical element is to close the loop with the customer if only to say, thanks we got the feedback. Without that basic courtesy, consumers will drift and ultimately only leave feedback on their terms – this is already happening of course with social media.
As a next step the company should either 1:1 (direct) or 1:many (website) communicate what they heard and then what they plan to do about it. I blogged on this subject a little while back
Regards, Neil

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