Customer Service Quote for October 6, 2009

by Kevin Stirtz on October 6, 2009

The effects of really good listening can be dramatic. These effects include the satisfied customer who will come back, the contented employee who will stay with the company, the manager who has the trust of his staff, and the salesman who tops his quota.

-John L. DiGaetani

Tagged as: customer loyalty, customer service tips, employee morale, listening, trust

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