Here is your Daily Dose of Amazing Service:
Respect your customer’s time
And here are some additional thoughts on this topic…
Since we’re all busy and we all know what it’s like to wait in frustration, it should be easy to remember to NOT to make our customers wait needlessly. And it should be easy to tell when a customer is getting frustrated at how much time something is taking. (I’ll give you a tip. They look at their watches a lot.)
Be aware of how much time your customers are waiting and how they are reacting. Make sure you’re doing everything you can reduce or prevent their wait times.
A good way to do this is to be your customer if possible. Try to see things from your customer’s point of view. And talk to your customers about this. Ask them if they are getting served in a way that respects their time. If not, find out more details so you can make changes.
Customer service is about putting your customers first. And a big part of that means respecting their time.
Other articles you might like:
- Respect Your Customer’s Time
- Don’t leave your customers wondering
- What Can You Do While Waiting on Hold for Customer Service?
- Open letter to David Allen
- See things from your customer’s view
Customer Service Training Toolkit
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