A persistently popular topic is how to handle customer complaints. We hate to get complaints but we know we need them. They are super-fuel for our businesses because they tell us what our customers want from us. Remember, complaints are just feedback, nothing more. And feedback is golden.
So here is a new piece I’ve written on how to handle complaints. I wrote it for the Examiner.com, since I have a periodic column there. You can read the article here: Proven tips to turn complaints into profits
Enjoy!
Other articles you might like:
- Kevin Stirtz writes for Examiner.com
- Thank customers for their complaints
- Complaints Are Just Feedback
- Customer Service Quote for November 5, 2009
- Amazing Service Guy to Write for Business Weekly
