You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
-Jan Carlzon
Author of: Moments of Truth
by Kevin Stirtz on September 16, 2009 · 0 comments
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
-Jan Carlzon
Author of: Moments of Truth
Tagged as: customer service tips, improve customer service
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AmazingServiceGuy.com
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