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Customer service quote for September 16, 2009

Published on 16 September 2009.

by Kevin Stirtz

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Customer service quote for September 16, 2009

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

-Jan Carlzon
Author of: Moments of Truth

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This article was written by:

Kevin Stirtz - who has written 621 posts on AmazingServiceGuy.com.

Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: "More Loyal Customers" has won 5 star reviews at Amazon.com. Kevin lives in the Twin Cities (Minneapolis & St. Paul). More at: author's website.

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