Yesterday I had great fun chatting with my new pal, David Thackeray, on his podcast that emanates from Liverpool, U.K. David runs a blog called Customergency.com which is described as:
Europe’s online news hub dedicated to customer service and experience.
David is an amiable sort who, like me, is crazy about helping people improve customer service. So we talked about some things any organization can do to start delivering better customer service and increase customer loyalty. We also talked about how it’s easy to see the financial impact of increasing customer loyalty by using my new Customer Loyalty Value Calculator.
You can hear the podcast here.
Other articles you might like:
- Customer Loyalty Value Calculator
- Big Customer Service Improvement Starts with Small Changes
- Forget what you need to do
- Amazing Service Guy Writes for CustomerManagementIQ.com
- To improve customer service coach your peers
