Comments on: Abercrombie feels the sting of bad customer service http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lynn Miao http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-1983 Lynn Miao Thu, 09 Feb 2012 07:26:45 +0000 http://amazingserviceguy.com/?p=2012#comment-1983 I just recently placed a $100+ worth order on their web. Since I've been using Paypal for years, I chose Paypal to pay for my bill. I do not know how, they messed up my shipping address and billing address. When I EMAILED and claimed that I didn't receive my items, they tried to blame everything on me as if I messed up the addresses. I am an online seller who sells for living, so I deal with shipping address and billing address everyday! When I showed them My paypal invoice, they said they were sorry and would send me another order of the same items. Yet, there was no tracking number,no package, no nothing. Do not trust them. I just recently placed a $100+ worth order on their web.
Since I’ve been using Paypal for years, I chose Paypal to pay for my bill.
I do not know how, they messed up my shipping address and billing address.
When I EMAILED and claimed that I didn’t receive my items, they tried to blame everything on me as if I messed up the addresses.
I am an online seller who sells for living, so I deal with shipping address and billing address everyday!
When I showed them My paypal invoice, they said they were sorry and would send me another order of the same items.
Yet, there was no tracking number,no package, no nothing.
Do not trust them.

]]> By: julie http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-1975 julie Tue, 10 Jan 2012 16:46:49 +0000 http://amazingserviceguy.com/?p=2012#comment-1975 I recently received the worst customer service from A&F at the Sheryway Gardens location in Toronto. I escalated the issue to head office and their reply was "If our manager (at the store) has decided that they can't return or exchange your shirt, their workdis final... We do hope that you will give us another try." I bought a Small Men's plaid shirt for myself b/c I wanted to use it as an outer layering piece of clothing. I wash all my clothese in delicate cold wash using non-scented HE detergent. Most of my clothes are also hung to dry, including this shirt. The shift shrunk by 2.5 inches at the waist. We were able to determine this by comparing it to an existing shirt of the same size, in store!!! At first, I was looking to exchange it but in a medium. The extremely poor customer service at the store was so shocking, I sent a detailed email to their csutomer service hotline and the above response was what I had received! I will never shop there again! disgusting. I recently received the worst customer service from A&F at the Sheryway Gardens location in Toronto. I escalated the issue to head office and their reply was “If our manager (at the store) has decided that they can’t return or exchange your shirt, their workdis final… We do hope that you will give us another try.”

I bought a Small Men’s plaid shirt for myself b/c I wanted to use it as an outer layering piece of clothing. I wash all my clothese in delicate cold wash using non-scented HE detergent. Most of my clothes are also hung to dry, including this shirt.

The shift shrunk by 2.5 inches at the waist. We were able to determine this by comparing it to an existing shirt of the same size, in store!!! At first, I was looking to exchange it but in a medium.

The extremely poor customer service at the store was so shocking, I sent a detailed email to their csutomer service hotline and the above response was what I had received!

I will never shop there again! disgusting.

]]> By: Harj Grewal http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-1970 Harj Grewal Mon, 02 Jan 2012 10:03:41 +0000 http://amazingserviceguy.com/?p=2012#comment-1970 Abercrombie probably has the worst customer service you will ever come across in your lifetime and the service is the same from the managers to seems like "12" year old customer service reps who address the customer with "hey" and "don't know" for most of the questions you will have for them. If you have an issue that needs to be escalated please don't' waste your time because their mangers don't' take phone calls apparently and you will never get the response by emails..don't waste your precious time. We had placed on-line order at work 1 months ago and it was about 10 of us ordering for XMASgifts and stuff. The amount up high because of the number of people order and XMAS...they cancelled our order and told that they will not take any more order from us in the future because we are suspected of "reselling their merchandise" I tired to speak to few people and i was told they don't have any info and can't help me and they will not let me talk to their mangers. I wrote them explaining why the order was big if that's why they suspected us of reselling their merchandise..but nobody got back to us. We felt really frustrated because we got labelled for something we never intended to do and they won't even listen to what we need to say. It doesn't matter if we can't shop at Abercrombie any-more because nobody wants to shop there again after incident like this.. WORST CUSTOMER SERVICE EVER... Abercrombie probably has the worst customer service you will ever come across in your lifetime and the service is the same from the managers to seems like “12″ year old customer service reps who address the customer with “hey” and “don’t know” for most of the questions you will have for them. If you have an issue that needs to be escalated please don’t’ waste your time because their mangers don’t’ take phone calls apparently and you will never get the response by emails..don’t waste your precious time.

We had placed on-line order at work 1 months ago and it was about 10 of us ordering for XMASgifts and stuff. The amount up high because of the number of people order and XMAS…they cancelled our order and told that they will not take any more order from us in the future because we are suspected of “reselling their merchandise”

I tired to speak to few people and i was told they don’t have any info and can’t help me and they will not let me talk to their mangers. I wrote them explaining why the order was big if that’s why they suspected us of reselling their merchandise..but nobody got back to us. We felt really frustrated because we got labelled for something we never intended to do and they won’t even listen to what we need to say.

It doesn’t matter if we can’t shop at Abercrombie any-more because nobody wants to shop there again after incident like this..

WORST CUSTOMER SERVICE EVER…

]]> By: Gal Hildebrandt http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-1969 Gal Hildebrandt Sat, 31 Dec 2011 17:09:58 +0000 http://amazingserviceguy.com/?p=2012#comment-1969 A&F is winning the title for the worst customer service. District manager was useless. They wasted my time. Doesn't even worth getting in details to tell my story. A&F is winning the title for the worst customer service. District manager was useless. They wasted my time. Doesn’t even worth getting in details to tell my story.

]]> By: John Sienna http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-186 John Sienna Sat, 13 Nov 2010 21:53:48 +0000 http://amazingserviceguy.com/?p=2012#comment-186 Don't get mad at me, but I get great service there. I don't know if it is just my store, but they treat me well. I once accidentally bought a large jacket. I came back the next day, and they switched it out for a medium. I came back five minutes later because I thought it was again too large. I asked an employee and he explained that the sleeves were too big and that I should get a small. Then I returned it and got a small. The only thing I learned from this is to never ask my parents what size I am. The employees have always been courteous at my store and always help me. I have never been disappointed with my experience. The only negative thing I could say is, the music is too loud and they should stop soaking all of their products in cologne before shelving them. Don’t get mad at me, but I get great service there. I don’t know if it is just my store, but they treat me well. I once accidentally bought a large jacket. I came back the next day, and they switched it out for a medium. I came back five minutes later because I thought it was again too large. I asked an employee and he explained that the sleeves were too big and that I should get a small. Then I returned it and got a small. The only thing I learned from this is to never ask my parents what size I am. The employees have always been courteous at my store and always help me. I have never been disappointed with my experience. The only negative thing I could say is, the music is too loud and they should stop soaking all of their products in cologne before shelving them.

]]> By: ONE ANGRY CUSTOMER http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-185 ONE ANGRY CUSTOMER Wed, 08 Sep 2010 10:01:37 +0000 http://amazingserviceguy.com/?p=2012#comment-185 I would like to add my story to this, I am a UK citizen, and whilst in Florida in August I went on A&F site and ordered some clothes for my niece and son, I ordered some clearence items which were very good value as we do get completely ripped of here in the UK for their items. I used my english credit card to pay and had them delivered to my address in the USA, I had an order number and the cost given to me, on my return to the UK they sent me another invoice with the correct cost not the clearence cost!! Why ?? I have tried in vein to contact them - nobody at head office knows who to put you through to - you cannot speak to a supervisor at customer services - its just a joke some big time company run by idiots - they do not deserve the business they seem to get if only everybody would wake up!!!!!! Their staff need some decent trainning. If I went into a store in the USA would they say to me "sorry you have a british credit card you cannot have the sale price"! ITS CRAZY how are they allowed to get away with this. I would like to add my story to this, I am a UK citizen, and whilst in Florida in August I went on A&F site and ordered some clothes for my niece and son, I ordered some clearence items which were very good value as we do get completely ripped of here in the UK for their items. I used my english credit card to pay and had them delivered to my address in the USA, I had an order number and the cost given to me, on my return to the UK they sent me another
invoice with the correct cost not the clearence cost!! Why ?? I have tried in vein to contact them – nobody at head office knows who to put you through to – you cannot speak to a supervisor at customer services – its just a joke some big time company run by idiots – they do not deserve the business they seem to get if only everybody would wake up!!!!!! Their staff need some decent trainning. If I went into a store in the USA would they say to me “sorry you have a british credit card you cannot have the sale price”! ITS CRAZY how are they allowed to get away with this.

]]> By: Judy http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-184 Judy Sun, 05 Sep 2010 04:51:09 +0000 http://amazingserviceguy.com/?p=2012#comment-184 The A&F ads with half-naked models, and sometimes completely naked as I saw in a store window tonight, are ridiculous. What does it say about their clothes if even the models won't wear them?? A&F management needs to realize that teenagers shop with their parents' money and parents do not want to send or bring their children into a store with naked models on the ads. Some of us have higher standards than that...and self respect!! The A&F ads with half-naked models, and sometimes completely naked as I saw in a store window tonight, are ridiculous. What does it say about their clothes if even the models won’t wear them??

A&F management needs to realize that teenagers shop with their parents’ money and parents do not want to send or bring their children into a store with naked models on the ads. Some of us have higher standards than that…and self respect!!

]]> By: Melanie http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-183 Melanie Wed, 07 Jul 2010 17:52:06 +0000 http://amazingserviceguy.com/?p=2012#comment-183 It seems like the underlying issue of A&F is their employees. It sounds like they all could use a dose of customer service training. It seems like the underlying issue of A&F is their employees. It sounds like they all could use a dose of customer service training.

]]> By: Never again http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-182 Never again Mon, 21 Jun 2010 22:23:21 +0000 http://amazingserviceguy.com/?p=2012#comment-182 I recently tried to order some items from their website for back to school clothes. After a lot of time shopping and ordering, I placed my large order and the money was put on hold in my account last Thursday 6/17. Today 6/21 I contacted them to find out what the status was and they have no record of my transaction. So, my money is STILL on hold and will be for another couple days and there will be no product. Of course, they are now sold out of the items I wanted. What a sham!! When I contacted their customer service and sat on proverbial hold (thank goodness for speaker phone) I finally spoke to a rep who confirmed that no order was placed and my funds will be released no later than Thurs. I asked to speak to a supervisor to provide web feedback and in her exact words "I am as high up as you will get to talk to". I shared my frustration she said "Sorry". Long pregnant pause and the call was over. Amazing. Thank Abercrombie - you wasted my time and put a hold on my funds for a week. Nice!! I recently tried to order some items from their website for back to school clothes. After a lot of time shopping and ordering, I placed my large order and the money was put on hold in my account last Thursday 6/17. Today 6/21 I contacted them to find out what the status was and they have no record of my transaction. So, my money is STILL on hold and will be for another couple days and there will be no product. Of course, they are now sold out of the items I wanted. What a sham!!

When I contacted their customer service and sat on proverbial hold (thank goodness for speaker phone) I finally spoke to a rep who confirmed that no order was placed and my funds will be released no later than Thurs. I asked to speak to a supervisor to provide web feedback and in her exact words “I am as high up as you will get to talk to”. I shared my frustration she said “Sorry”. Long pregnant pause and the call was over. Amazing.

Thank Abercrombie – you wasted my time and put a hold on my funds for a week. Nice!!

]]> By: John http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-181 John Wed, 19 May 2010 04:46:19 +0000 http://amazingserviceguy.com/?p=2012#comment-181 Very recently I use to be an assistant manager at an A&F store (I'm desperate in these times, I need to pay my bills!!) and I can tell you that nothing operational or type of policy isn't regulated by the company. EVERYTHING is. Anything from how customer service is addressed, to how the employees look and act. If an employee isn't willing to act the fool and do everything the company says, then they'll find someone who will. It's that simple. What's funny is that most, if not all, of the employees that worked in my store knew that it was their policies that were killing business, but if anyone speaks up about it and how it's a bad idea, then they are either ignored or "corrected." If you walk into one of their stores and you see (or hear and smell) something that commonsense tells you, "wow that is NOT smart business", trust me it's not a mistake. Well....yes, in fact it IS a mistake, but the only people that will never recognize it willingly (or knowingly) are the ones running that company. Very recently I use to be an assistant manager at an A&F store (I’m desperate in these times, I need to pay my bills!!) and I can tell you that nothing operational or type of policy isn’t regulated by the company. EVERYTHING is. Anything from how customer service is addressed, to how the employees look and act. If an employee isn’t willing to act the fool and do everything the company says, then they’ll find someone who will. It’s that simple. What’s funny is that most, if not all, of the employees that worked in my store knew that it was their policies that were killing business, but if anyone speaks up about it and how it’s a bad idea, then they are either ignored or “corrected.” If you walk into one of their stores and you see (or hear and smell) something that commonsense tells you, “wow that is NOT smart business”, trust me it’s not a mistake. Well….yes, in fact it IS a mistake, but the only people that will never recognize it willingly (or knowingly) are the ones running that company.

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