Here is your Daily Dose of Amazing Service:
Give customers your complete attention.
And here are some additional thoughts on this topic…
Customers consistently tell us they hate dealing with employees who don’t listen or pay attention. It’s a common and yet preventable complaint.
When you begin talking with a customer, stop whatever else you are doing and focus on them. Make appropriate eye contact, listen, nod and show them you are paying attention.
As you listen to your customers, don’t pre-judge what they’re saying. Keep your mind open so you hear everything. And remember, listening is a full-time job!
Pay attention to how well other people focus on you. Do they give you their complete attention or not?When they don’t, ask yourself how it feels.
{ 2 comments… read them below or add one }
I think I can add something to this post. I was trawling YouTube for some good clips today and found an astonishingly good one. There’s a link to it in this post
http://blog.capablepeople.co.uk/2010/01/the-customer-experience/
It’s one of the best short clips I’ve come across on this theme. A terrific piece of work
Hi Shaun – I watched the video you mentioned – it was well done. It’s amazing what a difference we can make in a customer experience when we focus on them. It’s like night and day. And they notice.