Here is your Daily Dose of Amazing Service:
Focus on what you control. Don’t worry about the rest.
And here are some additional thoughts on this topic…
Every day we are faced with customer service situations we do not control. The key is to know what we can do and how it might affect the outcome we want. We need to remember the end result is not our choice. It’s the customer’s choice. But they will decide based on a lot of things, like how they felt we treated them and how well we resolved their issue.
Here are 6 tips to handle situations by focusing on what you can control:
1. Know what your options are
2. Do the best you can
3. Accept that the final outcome is not in your control
4. Have faith that the “right outcome” will happen more often than not
5. Learn from every situation
6. Move on
Next week, review these steps before each customer interaction. Keep them top of mind and let them guide your behavior.
Other articles you might like:
- Remember What You Control (And What You Don’t)
- Forget labels
- Never Ask for Referrals
- Establishing superior customer service is a PROCESS, not an event
- Customer Retention Tip: Let your employees be real
