Categorized | All, Experience

The Smart Marketing Formula – Part 1

by Kevin Stirtz

  • LinkedIn
  • Facebook
  • Yahoo Buzz
  • PrintFriendly
  • Share

The Smart Marketing Formula – Part 1

A while ago, I wrote about something I called the “Magic Marketing Formula”.

Here it is in a slightly different format (a.k.a, easier to read and remember). Also, I have changed the name to reflect the true nature of the formula.

A= (T * E2 * M)

From this point on, this marketing formula will now be called:

The Smart Marketing Formula

This post is the first of several that will explain the formula and how to best use it. I hope you find it useful. Please comment either way. I’d like to know what you think.

The formula is meant to be a guide to help us focus on what’s important as we grow our businesses. By using an algebraic formula we can easily see the relationships between different actions and concepts. It also helps us remember to think in terms of inputs and outcomes.

The higher any of the variables are, the more positive they are. The reverse is also true down to 1, as the lowest possible value. (Using zero blanks the whole thing.)

The variables are defined as:

  • A = Awareness
  • T = Time
  • M = Marketing Activities
  • E = Customer Experience

For now, we’ll talk about “Awareness”. The next several posts in this series will cover the other variables.

As you might guess, Awareness means the extent to which people know about your business. But it goes deeper than that. The “people” here need to be people who want what you can do. And they need to be people you can serve better than anyone else.

Awareness, in this case, has another meaning.

The more aware someone is of your company, the more likely they are to become or remain your customer. Awareness here equates to brand. High awareness means they trust you are able and willing to help them get what they want. It also means they believe you’ll do a better job for them than anyone else.

So you can see, awareness, as defined in the Smart Marketing Formula, is something we want to increase as much as possible.

Next time we’ll talk about the three variables in the formula that tell us how to increase the “A”. So, stay tuned!

Other articles you might like:

How to Exceed Your Customer’s Expectations

Customer Service Training 101

Tags: , , ,

Categories: All Experience

This article was written by:

Kevin Stirtz - who has written 621 posts on AmazingServiceGuy.com.

Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: "More Loyal Customers" has won 5 star reviews at Amazon.com. Kevin lives in the Twin Cities (Minneapolis & St. Paul). More at: author's website.

Contact the author

Leave a Reply

Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

Free Customer Service Tips

Train the Trainer – Amazing Service Toolkit

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Customer Service Tools

Training Courses

Archives