Here is your Daily Dose of Amazing Service:
Don’t multitask while helping your customer.
And here are some additional thoughts on this topic…
Some people are good at multitasking. Some can listen while they are doing other things. But just because you CAN do something doesn’t mean you SHOULD. We all can listen better when we focus on the person we are speaking with. The only way we can operate at our best is by focusing on the customer we are with. If we try to do several things at once we risk doing none of them well. That’s okay if we’re ordering lunch or emptying the trash.
But it’s not okay if we’re helping a customer.
Because when we’re helping a customer we have to give them our best. We need to be on our “A” game 100% of the time we’re with customers. No exceptions and no excuses. We can only do this if we give them our complete attention.
For the next three days, make a special effort to focus better to everyone you speak with. Whatever you are doing, stop. Put the mouse down! Give that person your complete attention. Watch what happens in your conversations and relationships (especially if the other person is your spouse or significant other.)
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Excellent, Kevin. And may I add, when you’re face to face with a customer in a retail store where there are counters, come out from behind the counter, relax your body, focus on the customer and block everything else out. Lisa Haneberg calls this “extreme listening.” If you are in an office environment, take notes. If you’re in your office and the phone rings, don’t even look at the display, just ignore it.
I’ll be reading…
Glenn