Here is your Daily Dose of Amazing Service:
Know your company’s customer service standards or create your own.
And here are some additional thoughts on this topic…
If you have customers you should have customer service standards. No exceptions. Standards help everyone communicate and understand. They tell customers what to expect when they do business with a company. They tell employees what experience they are accountable to deliver to their customers. And they tell management what they need to empower employees to do.
Standards are also useful as a tool to improve performance. When everyone knows what they are, everyone can offer feedback on how the organization is doing in delivering on the standards. They become a useful scorecard.
If you organization has customer service standards, know what they are and live them. If they do not exist, create your own. Get your co-workers and manager or supervisor involved. Then post your standards and make them happen.
Does your organization have customer service standards? If so how can you get a list of them? If not what would your first step be in creating your own?
