Here is your Daily Dose of Amazing Service:
Create your customers by giving them what they want.
And here are some additional thoughts on this topic…
Peter Drucker said: “Businesses exist to create customers.”
Kevin Stirtz adds: “We create customers by giving them the experience they want.”
The #1 reason customers leave (and don’t come back) is because we do NOT give them what they want. We can keep them coming back by giving them what they want in a way that is sustainable for our company. We need to create a positive AND memorable experience every time. This is what creates customer loyalty.
Today, find ways to answer the question, “What do my customers want?” Maybe your answer pertains to just your role and your interaction with your customers. Or maybe you focus on your team, department or company. No matter what your focus, invest some time thinking and talking about this.
Other articles you might like:
- Connect to your customers on their terms
- Focus on Solutions for Your Customer, Not Dead Ends
- For More Loyal Customers, Manage Your Points of Experience
- Always Remember: Customer Service is Everyone’s Job
- Customer Retention Tip: Make customer feedback easy and convenient
Improve customer service telephone skills
Improve service recovery skills
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