Here is your Daily Dose of Amazing Service:

Enjoy your job, your co-workers and your customers.

And here are some additional thoughts on this topic…

I’ve spoken about customer service all over the USA, in Europe and Asia. When I ask people what they like about their jobs one of the most common answers is: helping people.

There are studies that suggest the good feeling we get from helping others is not too different from what we feel when we do highly pleasurable things. At least, that’s how our brains feel about it. I mentioned this to a friend who is a doctor. He agreed and said there is a physiological basis for this. (Then he said several big words that were well beyond my vocabulary.)

At their essence, our jobs are about helping people because our organizations (and their products and services) exist to help people. And since it feels good to help people, those good feelings should be associated with our jobs, our co-workers and our customers.

Pick a day this week and list everything you like about your job. Carry this list with you at all times and review it every day before work. Then look at it every day after work. Do this for at least two weeks and see what happens.

Other articles you might like:

• Is Customer Service Better than Sex?
• Enjoy your work and you’ll deliver better customer service
• What Do Customers Really Want? New Survey Reveals the Truth
• Serve others because it feels good
• You’re Here to Serve Your Customers

Improve customer service telephone skills

Improve service recovery skills

(No Ratings Yet)

 Loading ...