Here is your Daily Dose of Amazing Service:
Recognize others for delivering great customer service.
And here are some additional thoughts on this topic…
If you want to improve your own customer service then watch people around you and observe the customer service they deliver. Maybe these people are co-workers. Maybe they are employees in businesses you patronize. It doesn’t matter. Your first step is to watch them and note how they do. Your second step is to reward them when they deliver great customer service.
Do they smile? Are they courteous and friendly? Are they prompt? Do they know their products or services? Are they focused on their customer?
Think about how you define good customer service. Make a list. (If you need a starting point look here.) Or if your organization already has customer service standards in place, use them. Then apply them to other people. Use them to judge how they are delivering customer service.
Finally, your last step is to do it yourself. Since you’re already focusing on great service, incorporate it into your work. As you watch others do it, you’ll find it easier to remember and do yourself.
Other articles you might like:
- For better customer service, catch them in the act
- This Tip Can Improve Your Customer Service Immediately
- Know your company’s customer service standards or create your own
- To Improve Customer Service, Find a Role Model
- How to make the most of Customer Service Week 2009
Improve customer service telephone skills
Improve service recovery skills
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