Customer Service Quote for May 27, 2009

by Kevin Stirtz on May 27, 2009 · 0 comments

in Improve Customer Service

“We can believe that we know where the world should go. But unless we’re in touch with our customers, our model of the world can diverge from reality. There’s no substitute for innovation, of course, but innovation is no substitute for being in touch, either.”

-Steve Ballmer, Microsoft

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