Comments on: How to Handle Customer Complaints: Tip 2 http://amazingserviceguy.com/1619/how-to-handle-customer-complaints-tip-2/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kevin Stirtz http://amazingserviceguy.com/1619/how-to-handle-customer-complaints-tip-2/#comment-118 Kevin Stirtz Wed, 27 May 2009 12:24:00 +0000 http://amazingserviceguy.com/?p=1619#comment-118 Yes - it's important to remember that they will not remain angry and they're not necessarily angry at us. By letting them vent you help them get through it. Thanks for reading Anh! Kevin Yes – it’s important to remember that they will not remain angry and they’re not necessarily angry at us. By letting them vent you help them get through it.

Thanks for reading Anh!

Kevin

]]> By: Anh http://amazingserviceguy.com/1619/how-to-handle-customer-complaints-tip-2/#comment-117 Anh Fri, 22 May 2009 21:52:17 +0000 http://amazingserviceguy.com/?p=1619#comment-117 I get a few of these every now and then, and I rather enjoy them. They would call in yelling, kicking, and breathing fire. And once it's out of their system, they are a different person which is easier to assist. Sometimes, it's not my service that got them so edgy, but it was a different source of frustration that spreaded. I'm glad they took the time to call and complain because it tells me they like my service enough to complain (rather than find an replacement), and give me a chance to take action to address a problem. I get a few of these every now and then, and I rather enjoy them. They would call in yelling, kicking, and breathing fire. And once it’s out of their system, they are a different person which is easier to assist. Sometimes, it’s not my service that got them so edgy, but it was a different source of frustration that spreaded. I’m glad they took the time to call and complain because it tells me they like my service enough to complain (rather than find an replacement), and give me a chance to take action to address a problem.

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