Customer Service Book Review: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
Glenn Ross, Customer Service advisor at AllBusiness.com says…
I believe this book has value for three types of people. First, If you’re a senior manager who wants to improve your company’s customer service, use the 21 lessons as a checklist to compare your practices against Kevin’s suggestions.Then close the gaps.
Second, every retailer ought to have a copy in their stores for new employees. Give them a week to read it at work as part of their training. Then ask them how they will incorporate these lessons into their behavior.
Third, I could have used this book when I first became a retail manager. If you know someone just embarking on their management journey, this book will be useful to them. Even if they don’t like to read business books, this book is short enough to keep their attention.
Find more information about this book here.
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Customer Service Training Toolkit
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