Here is your Daily Dose of Amazing Service:
Have fun today!
And here are some additional thoughts on this topic…
One of the biggest reasons customers don’t return is they have no reason to. Sure they might get what they want but they often get it with no personality, no sparkle, no sizzle. Their experience is a dud. It’s about as exciting as cleaning your ears. There’s nothing memorable about it. Or worse, employees are crabby, grouchy or even angry and they show it. Yuk!
On the other hand, companies that enjoy tremendous customer loyalty offer their customers something they can’t get anywhere else: FUN. They provide them an unexpected, positive experience. They have fun with them. The employees enjoy their work and each other and their customers. It’s not that they goof off or waste time. They don’t. But they find ways to bring fun and joy into their work and they bring their customers along for the ride.
Watch this video (it’s short and funny and work-safe). Then ask yourself how you could bring more fun to your job and your customers. What’s one thing you could do today to get started?
Other articles you might like:
- 5 New Year’s Resolutions for Amazing Customer Service
- Customer Service Expert Offers 5 Steps to More Job Security
- You Don’t Earn Customer Loyalty in a Day
- Here’s how to “wow” your customers
- You Won’t Get that on United Airlines…
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