http://amazingserviceguy.com/1575/using-twitter-for-customer-service/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://amazingserviceguy.com/1575/using-twitter-for-customer-service/#comment-108 Kevin Stirtz Sat, 26 Sep 2009 14:27:28 +0000 http://amazingserviceguy.com/?p=1575#comment-108 Chris - I look forward to reading your blog posts about this. Thanks for writing! Chris – I look forward to reading your blog posts about this. Thanks for writing!

]]> http://amazingserviceguy.com/1575/using-twitter-for-customer-service/#comment-107 Chris Ono Thu, 24 Sep 2009 21:51:35 +0000 http://amazingserviceguy.com/?p=1575#comment-107 Excellent article. Twitter and other social medias are putting pressure back on the companies and is forcing them provide better customer service because it is openly discussed among other consumers. Being on Twitter certainly has it's advantages for companies, but in all honesty the problem needs to be resolved during the phone conversation. Twitter and other social media provides companies with another chance but they ought to consider customers they've lost that don't openly complain. I intend to provide some simple strategies that help improve the quality of customer service in my blog. Again thanks for the great post! Excellent article. Twitter and other social medias are putting pressure back on the companies and is forcing them provide better customer service because it is openly discussed among other consumers. Being on Twitter certainly has it’s advantages for companies, but in all honesty the problem needs to be resolved during the phone conversation. Twitter and other social media provides companies with another chance but they ought to consider customers they’ve lost that don’t openly complain. I intend to provide some simple strategies that help improve the quality of customer service in my blog. Again thanks for the great post!

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