Comments on: What’s Your Twitter Customer Service Story? http://amazingserviceguy.com/1567/whats-your-twitter-customer-service-story/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Trish http://amazingserviceguy.com/1567/whats-your-twitter-customer-service-story/#comment-106 Trish Thu, 14 May 2009 19:53:02 +0000 http://amazingserviceguy.com/?p=1567#comment-106 I ordered flowers for Mother's Day, which were never delivered. After a support ticket online and numerous phone calls went unanswered -- I found @1800flowers and said please help! A customer rep replied and asked me to email her. Soon after, I got a phone call saying the flowers were being shipped today and I'd receive a full refund to my card. All that within 10 minutes using Twitter. Loved it- kudos to 1800flowers and that experience alone has me ready to turn to Twitter when I feel like I'm quickly reaching a dead end elsewhere. I ordered flowers for Mother’s Day, which were never delivered. After a support ticket online and numerous phone calls went unanswered — I found @1800flowers and said please help!

A customer rep replied and asked me to email her. Soon after, I got a phone call saying the flowers were being shipped today and I’d receive a full refund to my card.

All that within 10 minutes using Twitter. Loved it- kudos to 1800flowers and that experience alone has me ready to turn to Twitter when I feel like I’m quickly reaching a dead end elsewhere.

]]> By: Dan Wiznitzer http://amazingserviceguy.com/1567/whats-your-twitter-customer-service-story/#comment-105 Dan Wiznitzer Mon, 11 May 2009 17:19:56 +0000 http://amazingserviceguy.com/?p=1567#comment-105 A couple weeks ago, my Fathead (giant themed wall-decal, fathead.com) came off the wall, and stuck to itself beyond repair. After I tweeted what happened @realbigfathead, @ replied, asked me which decal it was, and after I responded, called me and told me a new one was on the way. A couple weeks ago, my Fathead (giant themed wall-decal, fathead.com) came off the wall, and stuck to itself beyond repair. After I tweeted what happened @realbigfathead, @ replied, asked me which decal it was, and after I responded, called me and told me a new one was on the way.

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