Here is your Daily Dose of Amazing Service:
Have real conversations with your customers.
And here are some additional thoughts on this topic…
Too many customer-employee interactions sound robotic and scripted. One way you know this is customer service employees tend to say the same thing. How many times have you heard these:
-At the end of a phone call: “Is there anything else I can help you with?”
-In a restaurant: “How is your food tasting?”
-At the grocery store checkout: “Did you find everything you were looking for?”
(Please feel free to add your own.)
Even if a person is not literally reading from a script, they can sound more like a machine than a person when they say the same thing everyone else does. Or when they are too focused on accomplishing a task (like making a sale or getting you off the phone).
Customers notice this. And most will never say anything because it’s so common. But that gives you an opportunity to stand out. You can give your customers a unique and human experience simply by having a real conversation with them. Avoid saying the same thing to everyone. Have some fun and be yourself. Your customers will notice. And they’ll appreciate it.
Pay attention to what you say to customers. Talk to them like you’re seeing an old friend for the first time in many years. How might your conversation be different?
Other articles you might like:
- The Perils of Too Much Technology
- Real people rock
- Say thank you as often as you can
- Don’t multi-task when helping your customer
- T-Mobile vs. the customer: Round two (the change-up)
