http://amazingserviceguy.com/1538/radio-shack-employee-tries-new-customer-service-tactic-punch-the-customer/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://amazingserviceguy.com/1538/radio-shack-employee-tries-new-customer-service-tactic-punch-the-customer/#comment-96 Kevin Stirtz Fri, 28 Aug 2009 14:37:12 +0000 http://amazingserviceguy.com/?p=1538#comment-96 Hi Gerald - your story is interesting because Richard Branson, who heads Virgin Mobile, is known for having a customer-first attitude. But it sounds like they picked a distribution partner that sees things differently. This is a good example of why every company needs to pick their partners with care. Thanks for writing Gerald! Hi Gerald – your story is interesting because Richard Branson, who heads Virgin Mobile, is known for having a customer-first attitude. But it sounds like they picked a distribution partner that sees things differently. This is a good example of why every company needs to pick their partners with care. Thanks for writing Gerald!

]]> http://amazingserviceguy.com/1538/radio-shack-employee-tries-new-customer-service-tactic-punch-the-customer/#comment-95 Gerald J Beatty Jr Wed, 26 Aug 2009 10:20:54 +0000 http://amazingserviceguy.com/?p=1538#comment-95 I had a similar set of experiences as rhe person punched by a Radio Shack employee. I went into the Issaquah, WA store took back my 2nd Virgin Mobile cell phone that did not work, the managewr programmed it with a non working number, went on vacation, a young man in his early 20's tried fixing it and after an hour I left and came back the next day, it still did not work and the person behind the counter out $20 on this third cell phone on a Saturday. The phone did not work as it did not recognize the phone number and on Monday I returned and asked the same man if there was anybody at any Radio shack store that can fix and make Virgin Mobile phones work..A heated exchange occurred and he told me to leave the premise and as I was leaving, he shouted to me "Go Fuck Yourself." This was my 3rd Virgoin Mobile phone, the second was programmed by a young man no more than 22 years old who set this phone on speed dial and it always called that store....I complained and was asked to leave that store.... In the month of august from the 2nd I have paid $173.73 to Virgin Mobile and today is the 26th of August..Virgin Mobile is crediting my Wells Fargo account all but the monthly $49.95 fee and I am sending this message to Virgin Mobile's chief Executive Officer as I have been informed that these and other Radio Shack errors are common place. The current Radio shack CEO has a scandal about his education and business practices. I had a similar set of experiences as rhe person punched by a Radio Shack employee. I went into the Issaquah, WA store took back my 2nd Virgin Mobile cell phone that did not work, the managewr programmed it with a non working number, went on vacation, a young man in his early 20′s tried fixing it and after an hour I left and came back the next day, it still did not work and the person behind the counter out $20 on this third cell phone on a Saturday.
The phone did not work as it did not recognize the phone number and on Monday I returned and asked the same man if there was anybody at any Radio shack store that can fix and make Virgin Mobile phones work..A heated exchange occurred and he told me to leave the premise and as I was leaving, he shouted to me “Go Fuck Yourself.”
This was my 3rd Virgoin Mobile phone, the second was programmed by a young man no more than 22 years old who set this phone on speed dial and it always called that store….I complained and was asked to leave that store….
In the month of august from the 2nd I have paid $173.73 to Virgin Mobile and today is the 26th of August..Virgin Mobile is crediting my Wells Fargo account all but the monthly $49.95 fee and I am sending this message to Virgin Mobile’s chief Executive Officer as I have been informed that these and other Radio Shack errors are common place.
The current Radio shack CEO has a scandal about his education and business practices.

]]> http://amazingserviceguy.com/1538/radio-shack-employee-tries-new-customer-service-tactic-punch-the-customer/#comment-94 Carte di credito Mon, 11 May 2009 04:09:10 +0000 http://amazingserviceguy.com/?p=1538#comment-94 i don't think employees should lose their cool, they should be patient enough to deal with any hot headed customer i don’t think employees should lose their cool, they should be patient enough to deal with any hot headed customer

]]> http://amazingserviceguy.com/1538/radio-shack-employee-tries-new-customer-service-tactic-punch-the-customer/#comment-93 Prestiti Online Fri, 08 May 2009 15:50:56 +0000 http://amazingserviceguy.com/?p=1538#comment-93 You are really right because even if customers are somehow bad tempered employees should be disciplined enough for them to understand that there are just some hot headed people You are really right because even if customers are somehow bad tempered employees should be disciplined enough for them to understand that there are just some hot headed people

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