Comments on: Here’s a Great Way to Communicate with a Difficult Customer http://amazingserviceguy.com/1526/heres-a-great-way-to-communicate-with-a-difficult-customer/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kevin Stirtz http://amazingserviceguy.com/1526/heres-a-great-way-to-communicate-with-a-difficult-customer/#comment-92 Kevin Stirtz Sat, 25 Apr 2009 12:39:37 +0000 http://amazingserviceguy.com/?p=1526#comment-92 Yes - there are some reminders we can all use in this <a href="http://amazingserviceguy.com/1538/customer-service-speaker/radio-shack-employee-tries-new-customer-service-tactic-punch-the-customer/" rel="nofollow">article</a>. Thanks for your comment! KS Yes – there are some reminders we can all use in this article.

Thanks for your comment!

KS

]]> By: Customer Service http://amazingserviceguy.com/1526/heres-a-great-way-to-communicate-with-a-difficult-customer/#comment-91 Customer Service Fri, 24 Apr 2009 21:13:01 +0000 http://amazingserviceguy.com/?p=1526#comment-91 Good point! I agree that it is so important to try and understand where the customer is coming from and acknowledge their point of view (regardless of whether or not we agree with it). It most often tends to be a win-win situation. The customer is satisfied and, even if you do not agree with them, a potentially negative situation is averted and the interaction with the customer (which could have escalated and cost more time) is completed quickly. Do you have any other tips for diffusing a tense customer situation? Good point! I agree that it is so important to try and understand where the customer is coming from and acknowledge their point of view (regardless of whether or not we agree with it). It most often tends to be a win-win situation. The customer is satisfied and, even if you do not agree with them, a potentially negative situation is averted and the interaction with the customer (which could have escalated and cost more time) is completed quickly. Do you have any other tips for diffusing a tense customer situation?

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