http://amazingserviceguy.com/1498/10-things-to-love-about-the-charlotte-airport/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://amazingserviceguy.com/1498/10-things-to-love-about-the-charlotte-airport/#comment-88 Kevin Stirtz Wed, 09 Sep 2009 18:08:31 +0000 http://amazingserviceguy.com/?p=1498#comment-88 It's always nice to experience service from someone who truly cares. Thanks for sharing your story Marguerite! It’s always nice to experience service from someone who truly cares. Thanks for sharing your story Marguerite!

]]> http://amazingserviceguy.com/1498/10-things-to-love-about-the-charlotte-airport/#comment-87 Marguerite Whelihan Wed, 09 Sep 2009 12:17:10 +0000 http://amazingserviceguy.com/?p=1498#comment-87 I just flew into Charlotte from Albany to get a connecting flight to Wilmington, NC. Unfortunately I landed at the B section with my next flight at E and very few minutes in between. I have a temperamental knee and cannot walk that distance and a shuttle was nowhere in sight. One of the airline employees saw my predicament and called for a shuttle, to no avail. He then grabbed a wheelchair, sat me in it and proceeded to take the trek through the entire distance. He deposited me at my USAIR flight with just minutes to spare. This was yesterday, Sept. 8th. I'm sorry I did not get his name. He was from NY, a rather tall Black man, and he certainly went the extra mile. I am home, happy, and eternally greatful for his most gracious rescue. I just flew into Charlotte from Albany to get a connecting flight to Wilmington, NC. Unfortunately I landed at the B section with my next flight at E and very few minutes in between. I have a temperamental knee and cannot walk that distance and a shuttle was nowhere in sight. One of the airline employees saw my predicament and called for a shuttle, to no avail. He then grabbed a wheelchair, sat me in it and proceeded to take the trek through the entire distance. He deposited me at my USAIR flight with just minutes to spare. This was yesterday, Sept. 8th. I’m sorry I did not get his name. He was from NY, a rather tall Black man, and he certainly went the extra mile. I am home, happy, and eternally greatful for his most gracious rescue.

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