New Customers or Loyal Customers?

by Kevin Stirtz on March 5, 2009 · 0 comments

in Customer Service Skills

Today I was part of a panel discussion on BlogTalkRadio where we discussed which is more important: “Focus on new customer acquisition or increase customer loyalty?”

The discussion took place on: Customer Creation with Blake Landau an Internet radio show sponsored by CustomermanagementIQ.com.

The heart of the conversation covered both topics well and included a discussion of social media and the importance of connecting with our customers.

You can listen online here.

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