Customer service training, books, courses and other resources
Today I was part of a panel discussion on BlogTalkRadio where we discussed which is more important: “Focus on new customer acquisition or increase customer loyalty?”
The discussion took place on: Customer Creation with Blake Landau an Internet radio show sponsored by CustomermanagementIQ.com.
The heart of the conversation covered both topics well and included a discussion of social media and the importance of connecting with our customers.
You can listen online here.
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Kevin Stirtz
AmazingServiceGuy.com
Stirtz Group LLC
Minneapolis, MN 55337
952-212-4681
AmazingServiceGuy.com provides over 600 free resources to help people and companies improve customer service and increase customer loyalty. Topics include how to improve customer service skills, customer service quick tips, expert customer service help, handling customer complaints and feedback, going the extra mile, successful service recovery, dealing with online customer reviews and how to use social media tools like Twitter, FaceBook and Google Plus to increase customer loyalty and customer engagement.