Comments on: For Better Customer Service, Affirm Your Company Values http://amazingserviceguy.com/1452/for-better-customer-service-affirm-your-company-values/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kevin Stirtz http://amazingserviceguy.com/1452/for-better-customer-service-affirm-your-company-values/#comment-83 Kevin Stirtz Sat, 28 Feb 2009 13:09:16 +0000 http://amazingserviceguy.com/?p=1452#comment-83 Values conflict can appear all over companies. That's why everyone in the organization needs to be diligent in evaluating what they do and how it aligns (or not) with the values the company wants to live by. Thanks for writing Ed! KS Values conflict can appear all over companies. That’s why everyone in the organization needs to be diligent in evaluating what they do and how it aligns (or not) with the values the company wants to live by.

Thanks for writing Ed!

KS

]]> By: Ed http://amazingserviceguy.com/1452/for-better-customer-service-affirm-your-company-values/#comment-82 Ed Fri, 27 Feb 2009 17:28:39 +0000 http://amazingserviceguy.com/?p=1452#comment-82 I can relate to this post really well, especially after a lengthy talk with a client yesterday regarding his advertising principles (for published pricing). It's so easy for companies to fall into the trap of "every other company in the industry is doing the same so it's ok". Belong long, it becomes a stinging virus in the entire system from the top to the bottom. I think one of the best ways is to sit the management down and ask them simple yes/no questions. Do you feel this particular execution is in-sync with the mission statement or corporate values in your company? I can relate to this post really well, especially after a lengthy talk with a client yesterday regarding his advertising principles (for published pricing). It’s so easy for companies to fall into the trap of “every other company in the industry is doing the same so it’s ok”. Belong long, it becomes a stinging virus in the entire system from the top to the bottom.

I think one of the best ways is to sit the management down and ask them simple yes/no questions. Do you feel this particular execution is in-sync with the mission statement or corporate values in your company?

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