Comments on: Companies Still Need to Improve Service Says New Report http://amazingserviceguy.com/1400/companies-still-need-to-improve-service-says-new-report/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kevin Stirtz http://amazingserviceguy.com/1400/companies-still-need-to-improve-service-says-new-report/#comment-68 Kevin Stirtz Thu, 29 Jan 2009 12:01:27 +0000 http://amazingserviceguy.com/?p=1400#comment-68 Hi Maria - you are so right. Once we (as customers) our happy with a certain level of service, it becomes the expected norm - at least from that company. So, if the company fails to improve, from the customer's perspective, they're not getting better. Plus, the world changes constantly so resting on our laurels never works for long. Thanks for your comment! Hi Maria – you are so right. Once we (as customers) our happy with a certain level of service, it becomes the expected norm – at least from that company. So, if the company fails to improve, from the customer’s perspective, they’re not getting better. Plus, the world changes constantly so resting on our laurels never works for long. Thanks for your comment!

]]> By: Maria Palma http://amazingserviceguy.com/1400/companies-still-need-to-improve-service-says-new-report/#comment-67 Maria Palma Thu, 29 Jan 2009 03:41:53 +0000 http://amazingserviceguy.com/?p=1400#comment-67 Hi Kevin, There is indeed alot of opportunity for improvement! A company should never become complacent when it comes to customer service. Instead, they should work on improving it every day - even if 99% of their customers are satisfied. Hi Kevin,

There is indeed alot of opportunity for improvement! A company should never become complacent when it comes to customer service. Instead, they should work on improving it every day – even if 99% of their customers are satisfied.

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