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	<title>Comments on: Little Things Make the Difference</title>
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	<link>http://amazingserviceguy.com/1391/little-things-make-the-difference/</link>
	<description>Customer service training, books, courses and other resources</description>
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		<title>By: Simmons</title>
		<link>http://amazingserviceguy.com/1391/little-things-make-the-difference/#comment-66</link>
		<dc:creator>Simmons</dc:creator>
		<pubDate>Thu, 12 Feb 2009 16:06:34 +0000</pubDate>
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		<description>so much for the customer is always right.</description>
		<content:encoded><![CDATA[<p>so much for the customer is always right.</p>
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	<item>
		<title>By: Simmons</title>
		<link>http://amazingserviceguy.com/1391/little-things-make-the-difference/#comment-65</link>
		<dc:creator>Simmons</dc:creator>
		<pubDate>Wed, 11 Feb 2009 19:13:21 +0000</pubDate>
		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1391#comment-65</guid>
		<description>You find this very often. 

Somewhere along the lines the service they are providing became more important then the actual customer. 

Its horrible I wouldn&#039;t deal with them again unless absolutely necessary.</description>
		<content:encoded><![CDATA[<p>You find this very often. </p>
<p>Somewhere along the lines the service they are providing became more important then the actual customer. </p>
<p>Its horrible I wouldn&#8217;t deal with them again unless absolutely necessary.</p>
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