http://amazingserviceguy.com/1368/remember-your-customers-name/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://amazingserviceguy.com/1368/remember-your-customers-name/#comment-59 Jill Tue, 16 Mar 2010 20:50:00 +0000 http://amazingserviceguy.com/?p=1368#comment-59 One of my favorite customer service quotes is "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." -DONALD PORTER One of my favorite customer service quotes is “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” -DONALD PORTER

]]> http://amazingserviceguy.com/1368/remember-your-customers-name/#comment-58 Kevin Stirtz Sat, 03 Oct 2009 14:14:31 +0000 http://amazingserviceguy.com/?p=1368#comment-58 Russ - you're right. Using a person's name does bring you closer to them. It's human nature to want to be recognized and acknowledged and that's what you do when you sue someone's name. Thanks for your comment! Russ – you’re right. Using a person’s name does bring you closer to them. It’s human nature to want to be recognized and acknowledged and that’s what you do when you sue someone’s name. Thanks for your comment!

]]> http://amazingserviceguy.com/1368/remember-your-customers-name/#comment-57 Russell Abravenel Fri, 02 Oct 2009 13:59:53 +0000 http://amazingserviceguy.com/?p=1368#comment-57 The best way to connect with ANYONE is to use their name when you are speaking to them, it just seems like it brings you in closer. The best way to connect with ANYONE is to use their name when you are speaking to them, it just seems like it brings you in closer.

]]> http://amazingserviceguy.com/1368/remember-your-customers-name/#comment-56 Customer Service Sat, 24 Jan 2009 03:39:08 +0000 http://amazingserviceguy.com/?p=1368#comment-56 Indeed, there is nothing more frustrating (or insulting) than being referred to as 'Hon' or, worse yet, 'Guys", when it is my mother and I (also female). I do tend to patronize the businesses that know who I am. It is a pleasure to be in friendly, welcoming atmosphere. I work hard for my money and would much rather spend it where my needs and wishes are of import, and my patronage valued. Indeed, there is nothing more frustrating (or insulting) than being referred to as ‘Hon’ or, worse yet, ‘Guys”, when it is my mother and I (also female). I do tend to patronize the businesses that know who I am. It is a pleasure to be in friendly, welcoming atmosphere. I work hard for my money and would much rather spend it where my needs and wishes are of import, and my patronage valued.

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