Comments on: Communications Companies Failing at Communicating with Customers http://amazingserviceguy.com/1242/communications-companies-failing-at-communicating-with-customers/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kevin Stirtz http://amazingserviceguy.com/1242/communications-companies-failing-at-communicating-with-customers/#comment-35 Kevin Stirtz Fri, 12 Dec 2008 17:07:22 +0000 http://amazingserviceguy.com/?p=1242#comment-35 Shawn - you're right that is awful. And just like the airlines, communications companies are becoming commodity providers. I don't see a lot of effort at leveraging their brands through better customer experiences. Shawn – you’re right that is awful. And just like the airlines, communications companies are becoming commodity providers. I don’t see a lot of effort at leveraging their brands through better customer experiences.

]]> By: Shawn http://amazingserviceguy.com/1242/communications-companies-failing-at-communicating-with-customers/#comment-34 Shawn Fri, 12 Dec 2008 16:26:13 +0000 http://amazingserviceguy.com/?p=1242#comment-34 Kevin, I'm not surprised. The only industry I find that has a poorer customer service track record is the airline industry. In 2007 airlines were ranked below the IRS for customer satisfaction according to the American Customer Satisfaction Index. Now that's bad. Kevin,

I’m not surprised. The only industry I find that has a poorer customer service track record is the airline industry. In 2007 airlines were ranked below the IRS for customer satisfaction according to the American Customer Satisfaction Index.

Now that’s bad.

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