This self-study manual saves you money and helps your employees improve their customer service skills faster
Do you want to improve customer service in your organization?
This customer service training manual will help you attract and keep more customers by helping you raise the quality and consistency of customer service across your team. It’s full of tools, tips and tactics your team can use to deliver excellent customer service to every customer every time.
This self-paced customer service training guide was created to offer an affordable and convenient way for teams like yours to improve their customer service skills without spending a lot of money or time. It’s full of proven skill-building and motivational ideas and concepts to help your staff improve their customer service skills quickly.
Here’s a sample of what your team will learn with this Amazing Customer Service Training Manual:
• What it means to exceed customer expectations
• Why customer loyalty is critical to a healthy and sustainable business
• The three components of customer loyalty
• Three key tools to discover what your customers want
• How to give your customers the right experience
• A secret to staying motivated no matter what the situation
• How to make Amazing customer service a priority
• A system to stay prepared so you can handle almost any customer need
This course offers specific ideas, tools, tips and tactics to help every employee in your company deliver Amazing Customer Service to every customer every time.
It includes everything you need to help employees improve their customer service skills starting today.
It’s a complete customer service training self-study course you can work through at your own pace. With 57 pages, it’s full of useful tips, tools and ideas you can use to deliver better customer service.
It also includes quizzes to ensure mastery of content.
And it has plenty of exercises and suggested action items to help extend your learning.
Plus, this program utilizes multi-modal learning by presenting concepts and information in several different ways. This helps ensure learning and comprehension for everyone, because we all learn in different ways.
This self-paced self study guide is great for individual employees to learn on their own. Or you can use it in groups and work through it together.
Includes 100% full 30-day money-back guarantee.
Note: This self-service customer service training skills course is licensed for individual use. You must purchase one license for every person who will be using the material or taking the self-study course. Please contact us for quantity purchases if you have more than 5 people for this course. We can offer you a quantity discount.Train your whole team or company with our complete do it yourself customer service trainers guide.