Kevin Stirtz
Welcome to the world of Amazing Service! I am Kevin Stirtz and this blog is my creation. It’s here to help you improve customer service for yourself, your team and your entire organization.
I have written over 600 customer service blog posts, articles, ebooks and other resources and published them here, for you to use. Drop me a note if you have a question, comment or suggestion. I’d love to hear from you!.
Customer service book and blog update
Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei and Anne Morriss were kind enough to send me a copy of their latest book: UNCOMMON SERVICE. In it they discuss a new model organizations can use to improve customer service and improve loyalty. I will be reading [...]
Customer Service Conference to Focus on Loyalty and Retention
In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as [...]
Customer Service Book: More Loyal Customers
Improve customer service and you’ll have more loyal customers No matter what the economy is like you can have more customers coming back and increase customer referrals without spending a fortune. And you can get started right away with this book. More Loyal Customers contains 21 real world proven tools to help you increase customer [...]
Customer service can beat low price
Many competitive industries rely on low prices and heavy discounting to attract and keep customers. But this strategy is not the only one that can help you increase customer loyalty. Even in a highly price competitive business, customer service can beat low prices. This article shares a perfect example of how one dry cleaner lost [...]
